Limited contractor flexibility: Customers don’t have the option to choose their own contractor unless the company can’t locate a technician.Ĭomprehensive coverage: Unlike other providers, AHS covers improper installation and modification, unknown preexisting conditions, and items damaged by rust and corrosion. State Availability: 48 states (excluding Alaska and Hawaii)īenefits and Drawbacks of American Home Shield Benefitsįlexible pricing structure: AHS allows you to choose your own service call fee, which provides a degree of customization that not all companies offer.Additional Features (4 out of 5): AHS allows you to choose your own contractor and transfer your policy.A member of our team, who owns an AHS policy, reported that AHS processed each claim he filed within 24 hours of him submitting it. Customer Support (4.8 out of 5): AHS gives customers an easy-to-use online customer portal and 24/7 claims support.Industry Reputation (4.8 out of 5): AHS provides service contract transparency, has been in business for more than 50 years, and maintains a good reputation on third-party sites, such as the Better Business Bureau.Price Range (5 out of 5): AHS offers a flexible service call fee model and at least one plan for less than $45 per month.However, it doesn’t offer as many add-on options as its competitors, and it doesn’t cover built-in trash compactors. AHS provides appliance coverage with high coverage caps. Plan Coverage (3.8 out of 5): AHS rated well for its plan coverage for built-in systems, which covers all the major home systems without a preset coverage cap.Available Plans (4.3 out of 5): AHS offers variety with three plan options, two of which are combo plans. Here’s how we rated American Home Shield in key categories: A potential downside for some homeowners is that AHS offers limited add-on options. Topics range from repair instructions to routine maintenance tips. Additionally, it provides a library of how-to articles within the app. It offers one video consultation with the free version of the app. Another highlight is the mobile app offered by American Home Shield’s parent company, Frontdoor. A few highlights include its flexible service call fee model and affordable basic plan that provides excellent coverage for built-in systems and appliances. American Home Shield (AHS) scored 4.1 out of 5 stars in our rating system.
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